Refund policy

Refund Policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a receipt or proof of purchase, such as an order confirmation email or order number.
  • Items returned due to manufacturing defects or quality issues are eligible for a full refund, including return shipping.

Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Gift cards.
  • Final-sale or clearance items clearly marked as “final sale” at the time of purchase.
  • Items that have been used, washed, altered, or damaged by the customer.

Free Returns

We offer free returns on all eligible items. No restocking fees will be deducted from your refund. We will provide a return shipping label at no cost to you.

To request a return and obtain a prepaid return shipping label, please contact us at info@trendnestt.shop.

How to Initiate a Return

  1. Contact our customer service team at info@trendnestt.shop with your order number and the item or items you wish to return.
  2. You will receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label within 1–2 business days.
  3. Pack the item securely in its original packaging, include your proof of purchase, and affix the return shipping label.
  4. Drop off the package at an authorized carrier drop-off location indicated on the label.

Return Address

Once you receive your prepaid return shipping label, please send your return to the address indicated on the label. Our designated return processing address is:

ALL THINGS PLUSH LLC
203 E Jefferson St
Syracuse, NY 13202
United States

Please do not send a return without first contacting us and obtaining an RMA number and prepaid return shipping label.

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 1–2 business days. Refunds will be issued to your original payment method, such as a credit card, debit card, or PayPal account.

Depending on your financial institution, it may take an additional 7–10 business days for the refund to appear in your account.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items returned in used or damaged condition when the damage was not caused by a manufacturing defect.
  • Items returned with missing parts or without their original packaging.
  • Items returned after the 30-day return window, at our discretion.

In such cases, we will notify you by email of the proposed refund amount before processing the refund.

Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within seven days of delivery at info@trendnestt.shop. Include your order number and clear photographs showing the damage or defect.

We will arrange a free return and provide a full refund or, if available, a replacement.

Contact Us

For questions concerning returns or refunds, please contact:

ALL THINGS PLUSH LLC
Email: info@trendnestt.shop
Phone: +1 (315) 925-5569
Address: 203 E Jefferson St, Syracuse, NY 13202, United States